Active Disputes

Effective dispute management requires organized tracking and appropriate responses at each stage of the resolution process. Canopy's automated dispute segmentation transforms how you identify, prioritize, and resolve customer disputes through intelligent tagging that evolves with the dispute status.

The Dispute Management Challenge

Without clear segmentation, dispute management becomes disorganized and reactive. Customer service representatives may struggle to prioritize high-risk disputes, compliance deadlines might be missed, and communication strategies may not align with regulatory requirements. Reporting can obscure important patterns when all disputes are handled through the same undifferentiated workflow.

Automated Dispute Segmentation

Canopy addresses these challenges by automatically tagging accounts with an active dispute. Make sure to configure your notification preferences for accounts so that you receive alerts when this tag is applied or removed to accounts

Real-World Impact

Lenders using Canopy's dispute segmentation report:

• Improved customer satisfaction through consistent communication
• Better identification of merchant fraud patterns
• More efficient allocation of investigation resources
• Enhanced ability to identify training opportunities for customer service teams
• Reduced operational costs through workflow optimization