Tags

Canopy's tagging system provides powerful account organization capabilities through two distinct tag types: User-Generated Tags and System-Generated Tags. Understanding the differences between these tag types is essential for maximizing the value of Canopy's account management features.

Understanding Tags: User-Generated vs. System-Generated

User-Generated Tags

User-generated tags are flexible, customizable labels that can be applied to any account within Canopy. These tags are:

Manually created and assigned by your team members
Purely organizational with no impact on system logic or account behavior
Easily added or removed at any time by users with appropriate permissions
Ideal for custom categorization needs specific to your business

Use cases for User-Generated Tags:

Portfolio Segmentation

Create custom segments to track specific account cohorts:

"Pilot Program"
"VIP Customer"
"Marketing Campaign Q3"
"Branch: Downtown"

Process Tracking

Mark accounts at different stages of custom workflows:

"Pending Review"
"Approved for Increase"
"Awaiting Documentation"
"Follow Up Needed"

Risk Management

Flag accounts requiring special handling:

"High Net Worth"
"Needs ID Verification"
"Credit Exception"
"Manual Underwriting"

Borrower Management

Track borrower-specific attributes:

"Small Business Owner"
"Military Service Member"
"Student"
"Seasonal Income"

System-Generated Tags

System-generated tags are automatically applied based on objective account conditions and status. These tags are:

Automatically created and assigned by the Canopy platform
Fact-based indicators reflecting actual account conditions
Managed exclusively by the system and cannot be manually removed
Standardized across all accounts for consistent reporting and analysis

Use cases for System-Generated Tags

Delinquency Status

Automatically tracks account delinquency status:

"1-30 DPD"
"31-60 DPD"
"61-90 DPD"
"91-120 DPD"
"121+ DPD"

Account Conditions

Reflects current account state and features:

"Active Dispute"
"In Deferral Period"
"Missed First Payment"

Regulatory Status

Indicates accounts subject to specific regulatory conditions:

"SCRA Protected"
"Bankruptcy Filed"
"Under CFPB Complaint"
"Active Fraud Alert"

Product Status

Shows product-specific conditions:

"Card Frozen"
"Promotional Rate Active"
"Credit Line Increase Eligible"
"Auto-Pay Enabled"

Key differences

Feature	User-Generated Tags	System-Generated Tags
Creation	Manual - added by users	Automatic - added by system
Removal	Can be removed at any time by users	Only removed when condition changes
Business logic	No impact on system behavior	Reflects and sometimes influences system behavior
Standardization	Custom to each lender's needs	Consistent across all Canopy lenders
Visibility	Optional in reporting	Always visible in relevant reports
Validation	No validation requirements	Must meet specific criteria to be applied

Best Practices

For User-Generated Tags

Create a tagging strategy - Establish conventions for tag naming and usage
Document your tags - Maintain a central record of tag purposes and definitions
Review regularly - Audit tags periodically to remove outdated or redundant tags
Use consistently - Train team members on proper tag application
Leverage in reporting - Incorporate user tags into custom reports for deeper insights

For System-Generated Tags

Monitor changes - Track how accounts move between system tag categories
Set up notifications - Subscribe to relevant notifications for critical system tag changes
Integrate into workflows - Adjust team priorities based on system tag distribution
Include in analysis - Use system tags as data points in portfolio performance analysis
Educate your team - Ensure all users understand what each system tag indicates